Sound Off
(Shame on you)

This page is dedicated to the companies that I believed should have given me a quality product or service but have disappointed me to frustration and the creation of this page. Some are big corporations and others may be your local plumber or deli. Let me know if you have been treated unfairly by a company and I will list them here and we'll see just how powerful the WWW really is. Please send your name and email address so horror stories can be validated.

1. Holiday Inn, Kingston NY
   Submitted by Steve Musich

2. Nextel

3. Cellular One

1. Holiday Inn, Kingston NY
I stayed at the Holiday Inn on a Friday and Saturday in July 2003. They were under construction so when I called for reservations they said they had limited room availability. I booked a room for my family and another room for another family. I will call them the Smith family for this story. It turns out that I made a mistake about the name of the other family staying at the hotel, the other family's  name was Jones. I didn't think it was important to notify the hotel about the name change, I told them the family would say they were from the Orange Crush softball team, and thought that that would be good enough. Well I was wrong, when I got my credit card statement not only did I have a charge for the room I stayed in, they also charged me for the other room even though the Jones family checked in as scheduled. They said the Smith family was a no show. Now that was the topping on the cake. The room that we stayed in was a nice room except the toilet wasn't working properly. It flushed when it wanted to. Sometimes I would stand there for 10 minutes trying to get the toilet paper to get sucked into the sewer. We notified them 3 times and 3 times they sent up a maintenance man up with a plunger. There was a definite problem with the drain line because when you ran the sink water would come almost to the top of it. When we showered, there was 3 or 4 inches of water filling the tub as we showered. It was a horrible, stress filled stay, wondering if the fecal matter would ever leave the bowl. After the 3rd attempt of them coming to try and fix it and not fixing the problem we asked for a new room, they told me there were no rooms available. If there was none available why did I pay for a room that was empty. That annoyed me to no end. When I contacted the hotel they told me it was a no show, the family did not call to cancel and they charged my card for an empty room while I was in a defective room. I also sent an email to there corporate office but have not heard from them as of yet. 8/6/03. I will never stay in a Holiday Inn again. I 'd rather sleep in my car than to give them another penny of my hard earned money.
Update 8/9/03
Corporate has sent me an email stating:
Dear Mr. Musich,

Thank you for your email regarding your experience with the Holiday Inn
Kingston, NY. We apologize for any inconvenience this situation may have
caused you.

I am currently in the process of contacting the hotel management to address
the situation, and will respond to you within the next 7-10 business days.
For your records, your comments are documented under reference number
**********.

Once again, thank you for taking the time to contact our office.  We
appreciate your patience and will be in touch with you shortly.

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